公司地址
干诺道8号交易广场二期18楼
中环
中国香港
客服電子郵件 cs@csci.hk
联系电话 95587
投诉
如果您希望提交投诉意见，请通过以下途径联系我们：
- 电子邮箱： compliance@csci.hk
- 电话号码： 香港: +852 3465 5694, 内地: 95587 转 7
- 通讯地址： 香港中环干诺道8号交易广场二期18层
请您提供尽可能详细的信息，以帮助我们尽快核实及审阅有关投诉意见，包括但不限于（1）您的个人信息：公司名称/个人名字、电话号码、电子邮箱、账户号码（如有）；和（2）投诉意见事由：事件发生时间、合同/产品/市场（名称或者代号）、交易平台。
通常情況下，我们在收到投诉意见后7日内发出确认通知，並在2个月内作出最终回复。视乎投诉的复杂程度或我们无法控制的特殊情况，评估和调查时间可能会延长。我们会及時通知您有关投诉的最新情况。
Complaint
If you wish to place a complaint, please contact us through the following channels:
- Email: compliance@csci.hk
- Telephone: Hong Kong: +852 3465 5694, Mainland: 95587 press 7
- Address: 18/F, Two Exchange Square, 8 Connaught Place, Central, Hong Kong
Please include as much information as possible when filing the complaint, including but not limited to (1) your personal information: your name, phone number, email address, account number (if any); and (2) the summary of the complaint: date of incident, contract/product/market (name or code), execution platform, to help us identify and review the matter as soon as possible.
It is expected that an acknowledgement of a complaint will be issued within seven days of receipt and a final response within two months under normal circumstances. Depending on the complexity of the complaint or exceptional circumstances beyond our control, there is a possibility that the assessment and investigation time may be extended. We will keep you updated on the status of the complaint.